Frequently Asked Questions

We strive for excellence in personalized dental care in Royal Palm Beach, FL. This enables us to provide the quality dental services our patients deserve. We provide comprehensive treatment planning and use restorative, cosmetic, and implant dentistry to achieve your optimal dental health. Should a dental emergency occur, we make every effort to see and care for you as soon as possible. Here is a list of answers to frequently asked questions we receive in our office:

What are my payment options after my visit?2021-02-02T12:09:19-05:00

James Family Dentistry has developed convenient payment options for you to choose from. For those patients wishing to make monthly payments, we offer CareCredit, an easy to use finance solution. Prior to starting your dental treatment, fees and financial arrangements will be discussed with you.

We offer yearly membership plans with discounted rates.

We also accept American Express, Visa, Mastercard, and Discover for your convenience.

Do you take insurance?2021-02-02T16:24:27-05:00

We are in-network providers for many PPO plans but do not currently accept any HMO plans.  We are currently accepting new PPO patients from the following plans:

  • Guardian
  • Metlife
  • Cigna.

Please call our office to verify that we take your insurance.

Dental insurance is intended to cover some, but not all of the cost of your dental care. Most plans include coinsurance, deductibles, and other expenses which are ultimately the patient’s responsibility. If you have dental insurance, please bring your plan information with you, and we will make sure that you receive the maximum benefits your policy provides. Financial arrangements can be coordinated with your dental insurance benefits.

We also offer yearly membership plans with discounted rates.


What should I expect during the initial visit?2022-01-28T23:06:44-05:00

If you are a new patient of James Family Dentistry you can download the New Patient Information Form and fill it out before your visit to save time. Upon arrival for your appointment, all remaining paperwork will be filled out, x-rays taken if needed, and the dental assistant will get you ready for a visit from the dentist.

Does your staff attend continuing education programs?2018-09-17T14:37:48-04:00

As your dental health professionals, we want you to be confident knowing that we are a team of highly trained and skilled clinicians. To give you the best possible service and results, we are committed to continuing education and learning. We regularly attend dental lectures, meetings, and conventions to stay informed of the newest techniques and the latest products to provide you with state-of-the-art dental care. We maintain membership in the American Dental Society, Academy of General Dentistry, and Christian Dental Society to stay abreast of changes and recommendations for the dental profession.

Should I worry about an infection after a dental office visit?2018-09-17T14:21:26-04:00

Infection control in our office is very important to us. To protect our patients, we maintain strict sterilization and cross contamination protocols using standards recommended by the American Dental Association (ADA) and the Occupational Safety and Health Administration (OSHA).

How important is patient education?2018-09-17T14:20:20-04:00

We are true believers that preventative care and patient education are the keys to optimal dental health. That is why we focus on thorough exams, checking the overall health of your teeth and gums, performing oral cancer exams, and taking the necessary x-rays. We also know that routine cleanings, flossing, sealants, and fluoride are all helpful in preventing costly future dental bills.

What do I do if I have a dental emergency?2018-09-17T14:19:24-04:00

Should a dental emergency occur, we make every effort to see and care for you as soon as possible.  We are available via cell phone 24 hours a day for emergencies. You can also reach out to us on the contact us page and we will receive those messages immediately.

How can I stop grinding my teeth at night?2018-09-17T14:05:00-04:00

Grinding your teeth can be very damaging to the teeth and also difficult to stop. If vigorous grinding occurs at night, teeth can be worn down to the gumline because the instinctive reflex to stop does not work while you are sleeping. Grinding due to stress can only be cured by removing the stress trigger. If grinding continues, a night guard may be prescribed to prevent ultimate damage to the teeth.

What can be done for ulcers or canker sores in the mouth?2018-09-17T14:04:27-04:00

Ulcers are very difficult to treat. There is no proven technique that will eliminate ulcers or speed the recovery time once they appear. There are a few medications that will give temporary relief from the pain, but they need to be started as soon as symptoms appear. Ulcers generally diminish in 7-10 days.

What causes my jaw to pop when I open it?2018-09-17T14:05:39-04:00

There is a pad or disk that separates the jaw bone from the base of the skull. The primary cause of the “popping” occurs when you open your mouth too wide and the jaw bone “pops” off the pad or disk. Treatment is not required unless pain is associated with the “pop” or the jaw locks.

Do over-the-counter bleaching products work?2018-09-17T14:03:03-04:00

There is some evidence that over-the-counter bleaching products do whiten teeth, however, many of the products are too abrasive and can damage the teeth with extended use or misuse. Younger people will usually get better results with over-the-counter products than older adults, but supervision by your dentist is always the fastest, safest, and most effective way to whiten your teeth.

Does “Bleaching” damage the teeth?2018-09-17T14:05:52-04:00

No, when carbamide peroxide, the active whitening agent, contacts water, hydrogen peroxide is released which whitens the teeth. Bleaching does not soften or weaken the teeth.

When will my child lose his/her baby teeth?2018-09-17T14:01:11-04:00

Children will begin losing their teeth at approximately age 5. They will usually lose their front teeth first. Children continue losing baby teeth until the age of 12 or 13.

Why is it important to fix baby teeth that have decay? Aren’t they going to come out soon anyway?2018-09-17T14:06:01-04:00

It is very important to maintain the baby teeth because these teeth hold the space for the future eruption of the permanent teeth. If a baby tooth decays or is removed too early, the space necessary for the permanent tooth is lost and can only be regained through orthodontic treatment. Infected baby teeth can cause the permanent teeth to develop improperly resulting in stains, pits, and weaker teeth.

At what age should my child start seeing a dentist?2018-09-17T14:00:33-04:00

“First visit by first year” sums it up well. Babies should see a dentist around the time that their first tooth comes in, usually between 6-12 months.

What should my child do if a tooth gets knocked out?2018-09-17T14:00:40-04:00

If the tooth is a permanent tooth, time is extremely crucial. Pick the tooth up by the crown, not the root. If it is dirty or contaminated, gently rinse the tooth off with water or milk and place the tooth back in the socket. Immediately call your dentist.

If the tooth is a baby tooth, do not put it in the socket because damage to the permanent tooth can occur.

What is the best time to remove wisdom teeth?2018-09-17T14:06:09-04:00

When removal of wisdom teeth is determined necessary, it is best done when the roots are approximately 2/3rds formed, usually in the adolescent years. Removal at this time allows for an easier procedure and decreases the risk of damage to the nerves in that area.

What are my options if I have missing teeth?2018-09-17T14:06:15-04:00

With many state-of-the-art dental treatments and prevention options available in dentistry today, there are fewer reasons for having to extract (remove) teeth. When something does go wrong with a tooth, we try to do everything possible to restore the tooth to its original function. Removing a tooth is the last option because we know that removal may lead to severe and costly dental and cosmetic problems if the tooth is not replaced. Losing a tooth can be a very traumatic experience and it’s very unfortunate when it does happen. Injury, accident, fracture, severe dental decay, and gum disease are the major reasons for having to remove a tooth. If teeth are lost due to injury or have to be removed, it is imperative that they be replaced to avoid cosmetic and dental problems in the future. When a tooth is lost, the jaw bone that helped to support that tooth begins to atrophy, causing the teeth on either side to shift or tip into the open space of the lost tooth. Also, the tooth above or below the open space will start to move towards the open space because there is no opposing tooth to bite on. These movements may create problems such as decay, gum disease, excessive wear on certain teeth, and TMJ (jaw joint) problems. These problems and movements do not result immediately, but will eventually appear, compromising your chewing abilities, the health of your bite, and the beauty of your smile.

Options for replacement of missing teeth are:

Implants – A great way to replace one or more missing teeth. They may also help to support ill-fitting dentures. A dental implant is an artificial root that is surgically placed into the jaw bone to replace a missing tooth. An artificial tooth is placed on the implant, giving the appearance and feel of a natural tooth. Implants are very stable, durable, and are the most aesthetically pleasing tooth replacement option.

Fixed Bridges – This type of bridge is generally made of porcelain or composite material and is anchored (cemented) permanently to the natural teeth adjacent to the missing tooth site. The benefit of this type of bridge is that it is fixed (not removable) and it is very sturdy. The disadvantage is that in order to create a fixed appliance, two healthy, natural teeth will have to be crowned (capped) to hold the bridge in place.

Removable Bridges – This type of bridge is a good solution for replacing one or more missing teeth, especially in complex dental situations where other replacement options are not possible. They are usually made of tooth-colored, artificial teeth combined with metal clasps that hook onto adjacent natural teeth. Removable bridges are the most economical option for replacing missing teeth but may be the least aesthetically pleasing. This is because the metal clasps on the appliances are often impossible to completely conceal.

Dentures – This type of tooth replacement is used when most or all of the natural teeth are missing in one dental arch. Dentures are removable artificial teeth that are made to closely resemble the patient’s original teeth.

What is a root canal?2018-09-17T13:51:41-04:00

Root canals are necessary to save teeth if decay has progressed to the nerve inside the tooth. A root canal might also be indicated when a tooth fractures into the nerve inside the tooth. During the procedure, the nerve and other infected tissue are removed from inside the tooth. The cleaned nerve chamber is then filled with a rubber-like material called gutta-percha. When the nerve is taken out of a tooth, the blood supply for the tooth is also lost. The tooth becomes non-vital, or dead, but still can be functional for a patient’s lifetime if properly protected. A non-vital tooth is more brittle than a vital tooth, so to prevent the tooth from breaking, a porcelain or gold crown is usually placed over the tooth.

What are porcelain veneers and why are they used?2018-09-17T13:51:51-04:00

Porcelain veneers are ultra-thin shells of ceramic material, which are bonded to the front of the teeth, similar to the idea of a press-on fingernail. This procedure can be an ideal choice for improving the appearance of the front teeth by masking discolorations, whitening teeth and/or reshaping a smile.

What are dental implants and how do they work?2018-09-17T13:52:04-04:00

Dental implants are substitutes for natural tooth roots and rely on the jawbone for support.Strategically placed, implants can now be used to support permanently cemented bridges, eliminating the need for a denture. The cost tends to be greater, but the implants and bridges more closely resemble real teeth.

Are silver fillings, fluoride, or x-rays a danger to my health? What are the alternatives?2018-09-17T13:52:17-04:00

Dental amalgam, or silver filling material, is a mixture of mercury, silver, tin, and copper. The release of mercury in silver fillings is so small that it is much less than what patients are exposed to in food, air, and water. There are, however, other materials that can be used for restorations. These include gold, porcelain, and composite resins.

Fluoride is a compound of the element fluorine, which is found throughout nature in water, soil, air, and most foods. Fluoride is absorbed easily into the tooth enamel, especially in children’s growing teeth. Once teeth are developed, fluoride makes the entire tooth structure more resistant to decay and promotes remineralization, which aids in repairing early decay before the damage is visible.

Radiographs, or x-rays, help your dentist determine the presence or degree of periodontal disease, abscesses, cavities, and many abnormal growths such as cysts and tumors. They can help pinpoint the location of cavities that may not be possible to detect on a visual examination. Drs James and Bone are trained to prescribe radiographs when they are appropriate and will tailor the radiograph schedule to your individual needs.

Note: At James Family Dentistry, we use digital radiographs, which have 90% less radiation than conventional radiographs.

What causes bad breath and what can be done about it?2018-09-17T13:52:22-04:00

Bad breath, or halitosis, is primarily caused by poor oral hygiene, but can also be caused by retained food particles, gum disease, drainage from sinus dripping, or systemic respiratory or gastrointestinal problems. Proper brushing, including brushing the tongue, cheeks, and roof of the mouth will remove bacteria and food particles. Flossing removes accumulated bacteria, plaque, and food that may be trapped between the teeth. Mouth rinses are effective in temporary relief of bad breath. Consult your dentist and/or physician if the condition persists.

What is scaling and root planing and why is it done?2018-09-17T13:52:31-04:00

Root planing is a technique performed in the dental office to stop the adverse effects of periodontal disease. The procedure cleans below the gumline and smoothes the roots. When the roots are smoothed, the gums will usually reattach to the root stopping the bacteria from spreading. Scaling and root planing can stop and reverse some of the damage done by periodontal disease.

What do heart disease and other medical conditions have to do with periodontal disease?2018-09-17T13:52:56-04:00

Many people are unaware that having periodontal disease (the destruction of gum tissue and bone that hold our teeth in place) can affect your overall health. Periodontal disease is one of the most common infections; often more prevalent than the common cold! Periodontal disease is not only the number one reason people lose teeth; it can also affect the health of your body! Periodontal disease is a bacterial infection, and in its earliest stages, is called gingivitis. It starts when an accumulation of plaque (a colony of bacteria, food debris, and saliva) is NOT regularly removed from the gums and teeth. The bacteria in plaque produce toxins/acids that irritate and infect the gums and eventually destroy the jaw bone that supports the teeth. When periodontal disease is not treated it can eventually lead to tooth loss!

There are numerous studies that have looked into the correlation between gum disease and major medical conditions. These studies suggest people with periodontal disease are at a greater risk of systemic disease and indicate that periodontal disease may cause oral bacteria to enter the bloodstream and travel to major organs and begin new infections.

Research suggests that periodontal bacteria in the blood stream may:

  • Contribute to the development of heart disease
  • Increase the risk of stroke
  • Compromise the health of those that have diabetes or respiratory diseases
  • Increase a woman’s risk of having a preterm, low-birth-weight baby

Researchers conclude there is still much research to be done to understand the link between periodontal disease and systemic diseases, but enough research has been done to support that infections in the mouth can play havoc elsewhere in the body.

To ensure a healthy, disease-free mouth, we recommend the importance of regular dental check-ups and cleanings, which include a periodontal evaluation. Also, diligent home care and a proper diet can help reduce the plaque and bacteria in the mouth. Remember….the mouth-body connection! Taking care of your oral health may contribute to your overall medical health!

Do water irrigation systems replace the need for flossing?2018-09-17T13:53:12-04:00

Water irrigation systems are not a substitute for flossing. These devices are effective in removing retained food from hard to reach places, but do not remove plaque which can cause gum disease.

What causes gum disease?2018-09-17T13:53:19-04:00

Gum (periodontal) disease is caused by bacteria. These bacteria, if left along the gumline, will irritate the gums and cause an inflammation reaction. The gums then begin to bleed and swell allowing the bacteria to go deeper under the gumline. If the inflammation is allowed to continue, the bone will begin to demineralize and dissolve. As the bone dissolves around the teeth, the teeth become loose and will fall out. Unfortunately, pain does not occur until the final stages of the disease and treatment at that time has very little chance of being successful. If your gums bleed regularly, seek treatment as soon as possible.

My gums bleed when I brush, what does it mean?2018-09-17T13:53:28-04:00

Bleeding gums is an early indicator of gingivitis, usually caused by plaque and/or calculus accumulated under the gumline. If left untreated, gingivitis can lead to periodontal disease (gum disease), bone loss, and eventual tooth loss. Gingivitis can be reversed by proper brushing and flossing within a few weeks. If bleeding persists for two to three weeks, consult your dentist.

What causes tooth decay?2018-09-17T13:53:34-04:00

Tooth decay is caused by plaque in your mouth reacting with the sugary and starchy deposits from food. This reaction produces acid, which damages the enamel over time and weakens the tooth.

How often should I brush and floss?2018-09-25T17:12:46-04:00

Brushing and flossing help control the plaque and bacteria that cause dental disease.

Plaque is a film of food debris, bacteria, and saliva that sticks to the teeth and gums. The bacteria in plaque convert certain food particles into acids that cause tooth decay. Also, if plaque is not removed, it turns into calculus (tartar). If plaque and calculus are not removed, they begin to destroy the gums and bone, causing periodontal (gum) disease. Plaque formation and growth is continuous and can only be controlled by regular brushing, flossing, and the use of other dental aids.

Toothbrushing-Brush your teeth at least twice a day with an ADA approved soft bristle brush and toothpaste. Brush at a 45 degree angle to the gums, gently using a small, circular motion, ensuring that you always feel the bristles on the gums. Brush the outer, inner, and chewing surfaces of each tooth.

Use the tip of the brush head to clean the inside front teeth. Brush your tongue to remove bacteria and freshen your breath. Electric toothbrushes are also recommended. They can make it much easier to remove the plaque and brush for the recommended two minutes.

Ask us about our discounted Oral B electric toothbrushes. 

Flossing-Daily flossing is the best way to clean between the teeth and under the gumline.  Flossing not only helps clean these spaces, it disrupts plaque colonies from building up, preventing damage to the gums, teeth, and bone. Take 12-16 inches of dental floss and wrap it around your middle fingers, leaving about 2 inches between the hands.Using your thumbs and forefingers to guide the floss, gently insert the floss between the teeth using a sawing motion. Curve the floss into a “C” shape around each tooth and under the gumline.  Gently move the floss up and down, cleaning the side of each tooth. Floss holders are recommended if you have difficulty using conventional floss.

How often should I see my dentist?2018-09-17T13:53:47-04:00

You should visit your dentist at least every 6 months or more frequently to get your teeth cleaned. By seeing your dentist twice a year, your dentist can monitor your oral health and help you prevent any problems that may arise before they become uncomfortable or require more comprehensive or expensive treatment.  The dentist may suggest more frequent visits, depending on the diagnosis.

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